Do you have a puzzling case of
digital health transformation?
Let us help you care about the right things.
We help you care about the right things in your digital health transformation.
Health industry is notorious for its wicked problems and barriers when it comes to disrupting the status quo. Whether implementing EHR systems, optimising workflows, or designing scalable digital health solutions, we’re here to help health tech startups and healthcare organisations through the complexities of digital transformation.
We are called The Unravelling Company, because to 'unravel' means to investigate and solve something complicated.
With a focus on service design, value realisation, and digital clinical safety, we unravel the challenges in healthcare technology to create solutions that drive efficiency, scalability, and improved patient outcomes. This involves planning purposeful research, co-designing solutions and weaving meaningful insight, so that you can care about the right things.
Let’s find out how we can help you.
Common problems we solve
-
“We want to automate our business & clinical service but we’re not sure how we might get started and whether our current business & clinical processes are optimal to be translated into automation .”
Sounds like you could use Service Design for your problem!
-
“Our health organisation is expanding to multiple sites and I need help with designing our business and clinical practice to scale. We need to be able to implement this in our electronic health record / e-prescribing / digital platform.”
Sounds like you could use Service Design for your problem!
-
“Our health organisation delivers multidisciplinary service to our patients and our service design hasn’t been updated for many years. We don’t know which part of the patient journey is a bottleneck. We want to enable efficient business and clinical practice.”
Sounds like you could use Service Design for your problem!
-
"We want to make data-driven decisions using our clinical and business data but audits are very cumbersome. I want to be able to build the audit data into the existing workflow."
Sounds like you could use Service Design for your problem!
-
“We are embarking on a project implementation / business case but we don’t know how to plan for benefits realisation nor how we might measure the return-on-investment at key stages of the development.”
“Our health organisation is planning on implementing a SaaS product which will have significant impact on our business and clinical practice. We need help mitigating both business and clinical risks while we are implementing this and a plan to maximise the use of the new platform.”
Sounds like you could use Digital Clinical Safety for your problem!
-
“We are developing a medical device and have a set of assumptions around what our UX and value proposition might be but we don’t have the capability nor capacity to test our assumptions.”
Sounds like you could use Benefits Realisation for your problem!
-
“We are a digital health tech start-up and we think we have an industry-disrupting product but we are not sure about the full journey of our customer. We need help understanding the significant touch-points so we can enter into the market with the ability to meet our customers’ needs.”
Sounds like you could use Service Design for your problem!
-
“Our digital product handles sensitive and clinically-critical data. We want to find out how we might minimise and mitigate any digital clinical risks our product design might bring. ”
Sounds like you could use Digital Clinical Safety Management for your problem!
Sounds like the kinds of problems you like to unravel?
Lifecycle of your investment
Discovery call
We offer a free 45 min discovery call to learn about your organisation, problems, needs and what sort of solutions would suit you.
Define the work
After the call, we will come back to you with a statement of work including the scope and the price. Everything is adjustable to your needs and budget.
Ways of working
Once the legal documents are signed, we will work together to have an agreed ways of working including frequency and mode of communication, travel and major milestones.
Agile delivery
We iterate as we get to know your goals, organisation and the scope of work. We want to ensure that the outputs and the insights delivered meet your needs.
Feedback
When the project ends, we want to know if we have delivered good value to you. We will be asking for feedback so that we know how we can improve our solutions.
Success Stories
Automation
Private Comprehensive Oncology Centre
In collaboration with a comprehensive oncology center, I led the design, configuration, and implementation of workflow automation that streamlined both clinical and business processes. Initially, the center's existing service design relied heavily on manual processes, which led to inefficiencies, inconsistencies in patient management, and a lack of trust in their electronic health record (EHR) and e-prescribing tools.
Industry-disrupting medical device
Health Tech Start-up
I collaborated with an industry-disrupting medical device company in the speech and language therapy sector to design, plan, and execute business research that supported their Go-to-Market strategy. With the aim of defining their value proposition, clarifying business assumptions, and aligning their objectives, I conducted thorough research to inform their market entry.
Check out how we unravelled complex problems for our clients.
You have three ways to invest
-
This is a solution where we come in as external consultant to your organisation to deliver the outcome of unravelling the problem.
Service Design
Starting from $6,000Benefits Realisation
Starting from $6,000Digital Clinical Safety Management
Starting from $5,000 -
This is a more sustainable and affordable option where I equip your organisational champion to be able to unravel the organisation's problems.
Service Design
Starting from $4,000Benefits Realisation
Starting from $4,000Digital Clinical Safety Management
Starting from $3,000 -
This is an option where you can invest in building a service designer, benefits realisation specialist or a digital clinical safety specialist in your organisation through the academy learning.
Let's discuss over a free discovery call.
